1. Introduction
Noratek Solutions Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application CityReporter Mobile and our SaaS application CityReporter. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information Collection
We may collect information about you in a variety of ways. The information we may collect via the application includes:
Personal Data: Personally identifiable information, such as your name, address, email address, and telephone number that you voluntarily give to us when you register with the application or when you choose to participate in various activities related to the application.
Location Data: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s [list of features, e.g., calendar, camera, microphone, storage and location].
Mobile Device Data: Device information such as your mobile device ID number, model, manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
Push Notifications: We may request to send you push notifications regarding your account or the application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
Public Portal and Payment Portal Data: Information collected through our Public portal and payment portal, such as user submissions, transaction details, and other data necessary for processing payments. Note that we use third-party payment providers and do not store any PCI-related data, such as payment methods and credit card information.
Business and Government Data: Information related to your business or government entity, including but not limited to, business name, government department, job title, and professional contact details.
Customer and Citizen Data: Information that our clients (businesses or local governments) store in our application, including but not limited to, permit details, inspection records, work orders, asset management data, and document management data. This may include personal information about their customers or citizens, such as names, addresses, and contact information.
3. Use of Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application to:
Create and manage your account.
Process your transactions and send you related information, including purchase confirmations and invoices.
Improve our services and develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the application, and for marketing and promotional purposes.
Monitor and analyze usage and trends to improve your experience with the application.
Notify you of updates to the application.
Perform other business activities as needed.
4. Information Sharing
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Note that we use third-party payment providers and do not store any PCI-related data.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Storage and Geographical Isolation
We geographically isolate data to enhance security and compliance with local regulations. Specifically:
- US Customers: Data is stored in data centers located in the United States.
- Canadian Customers: Data is stored in data centers located in Canada.
7. User Rights
You have the right to access, correct, or delete your personal information. You can manage your information and privacy preferences by contacting us at cityinfo@noratek.com.
8. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the application to help customize the application and improve your experience. When you access the application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the application.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this privacy policy, please contact us at:
Noratek Solutions Inc
Suite 200 – 1840 3rd Ave
Prince George, BC V2M 1G4
